Terms and Conditions
Tru Vybez Charter Lounge Limousine Services Agreement
Terms & Conditions
Customer agrees to the following terms and conditions of this contract. PLEASE READ CAREFULLY.
1. Eligibility: Customer must be at least 18 years of age and legally capable of entering into this contract under Maryland law.
2. Accuracy of Information: Customer verifies that the pickup date, time, number of passengers, and billing information are correctly stated.
3. Retainer Fee & Reservation Policy:
Customer hereby authorizes Tru Vybez Charter Lounge to charge a non-refundable retainer payment to credit card present at the time of reservation or any other form of payment accepted. This payment guarantees the availability of a vehicle and driver for the scheduled event and protects Tru Vybez Charter Lounge from lost business by removing that vehicle from active service for the reserved date. Customer acknowledges that all retainer payments are non-refundable under any circumstances, including cancellations, changes in party size, or scheduling conflicts. Tru Vybez Charter Lounge does not issue refunds at any time.
4. Passenger Limits: Customer agrees that their party will not exceed the maximum passenger capacity of the reserved vehicle.
5. Additional Charges: Tru Vybez Charter Lounge will add costs for parking expenses, tolls, and overtime as applicable.
6. Personal Property: Tru Vybez Charter Lounge, its agents, or employees shall not be responsible for the loss, damage, or misplacement of personal property. Safe-keeping of items is the sole responsibility of the customer.
7. Alcohol & Substance Policy: No passenger under 21 may consume alcohol. Smoking, underage drinking, and illegal substances are strictly prohibited and will result in immediate termination of service with additional charges. No Smoking of any kind in our vehicle.
8. Tru Vybez Charter Lounge is not liable for delays or inability to perform due to weather, traffic, mechanical failure, or other unforeseen events. in the event of a mechanical failure a back up vehicle will be sent for the purpose of transporting everyone safely back to original pick up location if the trip cant proceed as planned.
9. Chauffeur Authority: The chauffeur may terminate the trip without refund if customer or guests pose safety risks or violate company policies.
10. Damage Responsibility: Customer is liable for all damages caused by their party, willful or accidental. Minimum fees:
Spillage cleanup: $200
Vomiting or bodily fluids: $500
Damage to electronics or interior: $500 minimum
11. Final Payment: Remaining balance must be paid in full 14 days prior to event. Payments made via credit card may require presentation of ID. Copy of ID must be submitted with all credit card payments.
12. Full Payment Option: Customers may pay in full at the time of booking to secure their reservation.
13. Cancellation Policy: No refunds for cancellations after retainer payment is made to secure date and time frame of service. Once any payment is made for securement of date and time frame. That date and time frame is booked from making other booking.
You may Reschedule. I Rescheduling fee of $100.00 per changes mayeb applied. Cancellations of any kind forfeit the retainer payment or total payment made.
14. Prohibited Items/Behavior: Smoking, vaping, and unauthorized food consumption will result in immediate termination of trip with no refund.
15. Contract Modifications: Any changes to the contract after signing will result in a price adjustment.
16. Grace Period: A 10-minute grace period is provided for point-to-point services.
17. Overtime Charges: Overtime is based on vehicle availability and is billed by the hour (not prorated). Overtime is non-negotiable and verified via GPS.
18. Minimum Pricing: The contract amount is fixed. No discounts for early termination or reduced usage.
19. Change Requests: Minor changes require 48-hour notice and are subject to availability. Changes may incur additional fees.
20. Date Change Fee: A $250 contract modification fee applies to all date changes made after signing.
21. Late Payment Penalty: Unpaid balances incur a 5% monthly late fee. Customer is responsible for legal fees (40% of balance or $275/hour over $3,000).
22. Passenger Increase Fee: $100 per person added beyond original contract.
23. Post-Rental Inspection: Customer is responsible for damages discovered during post-trip inspection. Smoking results in $500 fee and immediate termination.
24. Damage Fee Schedule:
Smoking: starting at $500
Cigarette burns: starting at $500
Upholstery damage: starting at $700
Spilled drinks: starting at $200
Carpet stains: starting at $200
Vomiting: starting at $500
Remote control: starting at $250
Excessive mess: starting at $200
Note: A $500 incidental damage deposit is required at pickup. Refunded within 7–10 business days if no issues are found.
25. Authorization of Charges: Customer authorizes Tru Vybez Charter Lounge to charge any outstanding fees to the credit card on file.
26. Liability Waiver: Except in cases of gross negligence, customer waives all claims against Tru Vybez Charter Lounge & Bygrace Enterprise Services LLC for personal or property damages.
27. Service Disruptions: Delays due to traffic, weather, or breakdowns are not cause for refund. Replacement vehicles will be provided when possible. If replacement vehicles are provided they are to make sure you are Return back to your pickup location or our final Return drop-off Location.
28. Behavioral Rules: Tru Vybez Charter Lounge reserves the right to eject non-compliant guests and terminate the rental without refund.
29. Unauthorized Changes: Written modifications to this contract by the customer are not valid without company approval.
30. Vehicle Availability: Vehicle models may change at the discretion of management. Specific vehicle requests are not guaranteed.
31. Cancellations: Must be emailed to info@truvybezcharterlounge.com. Refer to Clause 13 for details.
32. Passenger Responsibility: Customer is responsible for the behavior and safety of all guests.
33. ID Requirement: Copy of ID must be attached to all service agreements.
34. Chargebacks & Damages: Will result in police reports being filed.
35. Communication: Customer is responsible for sharing agreement terms with all members of their party.